Why are videos not playing properly?

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If you are having some trouble viewing the videos on Invisible Empire, here are a few things to try.

Our videos are Mac and PC compatible and should be viewable on virtually any computer. We recommend using Chrome or Firefox for best compatibility. Testing in multiple browsers may help isolate the issue further.

Update Flash

Please be sure to have Flash Player Updated. You can use the link below:
http://www.adobe.com/support/flashplayer/downloads.html

Clear cache and cookies

Clearing the cache and cookies can sometimes help with playback and loading issues. You can find more help by clicking here

Internet Connection

HD streaming videos requires adequate internet speed to stream smoothly. Using a high speed internet connection will provide the best experience.

  • If you are experiencing buffering issues it may be due to multiple programs opened on the computer. Closing them may help free up bandwidth and allow the video to load more smoothly.
  • If you are still having issues you may try resetting your modem and restarting the computer or device that the video is being played on.
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